Job Summary

This is specialized work in communications, supervising the activities of an assigned shift of Communications operators.

Work involves responsibility as a first-level supervisor on an assigned shift. Work is reviewed by the Communications Manager while in progress and for results accomplished. Work is also evaluated through assessment of written reports.

Essential Job Functions
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

• Informs Communications Manager of any changes in the status of his/her shifts including absenteeism, equipment malfunctions, violations of departmental rules and regulations and any major incidents that may have occurred during shift
• Oversees the day-to-day operations, activities, and personnel on an assigned shift to ensure compliance of established guidelines, procedures, and policies; ensures appropriate staffing levels are maintained
• Monitors, documents and evaluates work performance of communications operators on his/her assigned shift, and participates in work performance evaluations for all communications operators
• Responsible for the effective supervision and administration to include staff development, training and performance management
• Advises and assists communications operators in all phases of work requiring his/her expertise
• Participates in compilation and implementation of operational procedures for the Communications section
• Reviews all reports, entries, logs, etc. generated by his/her shift for accuracy, completeness, and conformity to departmental rules and regulations
• Keeps shift members updated on any changes, both in law and operational policies

Minimum Qualifications

Licenses(s): Valid Georgia Driver's License 

Education: Completion of a standard high school diploma, GED or equivalent from a regionally or nationally accredited school

Experience: Two (2) or more years' experience in the field of emergency services, including dispatching and call-taking; or, any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job

Certification(s): Successful completion of the Georgia Basic Communications Officer Training Course

Pre-employment requirements: 

The following requirements are necessary for State certification (Rules of Georgia Peace Officer Standards and Training Council, Chapter 464-14):

• Be at least eighteen (18) years of age
• Be a citizen of the United States
• Have a high school diploma or it’s recognized equivalent
• Be fingerprinted and a search made of local, state and national level to disclose any criminal record
• Not have been convicted by any state or federal government of any crime, which could have resulted in imprisonment
• Must not have a pattern of law violations
• Possess good moral character
• Must be able to pass an exam for physical, emotional and mental fitness
• Complete a basic training course of 40 hours within the first six (6) months of employment

Knowledge, Skills and Abilities: 

Knowledge of: 

• Thorough knowledge of Communications operations
• Thorough knowledge of the geography of the City of Conyers
• Thorough knowledge of radio signals and ten-codes
• Thorough knowledge of the general procedures governing emergency services
• Good knowledge of established City policy governing the administration of the Police Department 

Skill and Abilities:

• Skill in operating a variety of radio equipment, computer equipment and telephone systems
• Skill in communication with nervous, confused or hysterical people while obtaining necessary and pertinent information
• Skill in communicating with subordinates, superiors, and the general public 
• Skill in the use and care of all communication’s technical equipment
• Ability to analyze situations quickly and provide accurate, concise information to co-workers, uniform officers or to the general public
• Ability to act rationally and responsibly under pressure
• Ability to work various shifts, weekends, and/or holidays as deemed necessary by the Department
• Ability to communicate in a precise and clear manner by radio
• Ability to communicate effectively orally and telephonically, as well as be able to use Teletype Device for Deaf (TDD) equipment to communicate with the hearing impaired
• Ability to efficiently use all technical equipment in communications
• Ability to multi-task
• Ability to sit for extended periods of time at a workstation
• Ability to hear and comprehend several modes of communication occurring simultaneously; examples: phone, radio, personal computer, and alarms
• Ability to work shifts, weekends, nights and holidays 

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms.

The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move a minimum of 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.